Terms & Conditions

Correction of errors and inaccuracies:

We like to maintain the most recent, most accurate and most reliable information on the web site at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you have any question you may contact us directly at info@stewartdawsonlondon.com.

Typographical errors

In the event Stewart Dawson London has an item listed at an incorrect price due to typographical error or systems error, Stewart Dawson London shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Legal Notice

The website stewartdawsonlondon.com (hereafter referred to as the “website”) is owned and edited by the company D GROUP EUROPE Ltd (hereafter referred to as the “Company”), UK headquartered at Dashwood House 69 Old Broad Street London, EC2M 1QS, ENGLAND. We are registered in England and Wales under company number 09089053.

§ 1 – Scope of application

These standard terms of sale apply to the contract entered into Stewart Dawson London, a brand owned by D GROUP EUROPE Ltd a public limited liability company , registered at the London (England) Company Register, under No. 09089053 and having its registered office at Dashwood House 69 Old Broad Street London, EC2M 1QS, ENGLAND (hereinafter referred to as “Stewart Dawson London”) and the consumer, the client of the online boutique stewartdawsonlondon.com (hereinafter referred to as the “Client”).

For these purposes, “consumer” shall mean any natural person acting for the satisfaction of her personal needs, to the exclusion of any professional needs.

§ 2 – Purpose

The purpose of these standard terms is to define the contractual conditions applicable to the sale of the Stewart Dawson London leather products and watch-straps from the online boutique accessible at stewartdawsonlondon.com.

These standard terms are supplemented by the order form, filled out online by the Client, all of which together form the sales contract entered into between the parties.

§ 3 – Territorial scope

Stewart Dawson London watch-straps can be ordered for delivery to all countries, provided that the Client’s address is served by Stewart Dawson London’s express carrier.

§ 4 – Characteristic of the products offered

The products offered (hereinafter the “Product(s)”) are those appearing in the catalogue published on the pages of the online boutique stewartdawsonlondon.com.

Each Product is accompanied by a detailed description prepared by Stewart Dawson London. Although the catalogue’s photographs are as accurate as possible, they cannot be perfectly similar to the product offered, the color of which may vary.

Any clarifications can be requested in writing or by telephone from the Customer Service department, the contact information of which is indicated in the “Customer Service” article below.

In order to preserve their quality and appearance, Stewart Dawson London leather watch straps must never be immersed in water and, more generally, must not be exposed to any liquid other than the maintenance products recommended by Stewart Dawson London.

Stewart Dawson London leather watch straps are not intended to be worn while engaging in manual or sports activities, exclusively rubber straps can be used for sports and water activity.

The Client is informed that leather and rubber can potentially cause allergic skin reactions in certain people. Accordingly, the Client should make sure that s(he) does not have this type of allergy to leather before wearing a Stewart Dawson London watch strap.

§ 5 – Order

A Buyer wanting to place an order for a Product must:

  • fill out the online order form, selecting all of the references of the Products chosen, in accordance with the process indicated; the Client is entitled to change her/his mind at any time in order to modify her/his choices ;
  • give her/his client number, or fill out the identification sheet on which s(he) will indicate her/his contact information and the desired delivery address ;
  • confirm her/his order, after having checked it ;
  • make payment in the conditions stipulated in the “Payment” article below.

Confirmation of the order expresses the Client’s acceptance of the Stewart Dawson London offer appearing on the order form, as well as the Client’s acceptance of these standard terms of sale.

Stewart Dawson London will acknowledge receipt of the order by sending an e-mail to the Client’s address.

Stewart Dawson London reserves the right not to accept an order if it believes that the Client is not acting as a consumer or may be insolvent, or if Stewart Dawson London suspects fraud.

§ 6 – Prices

The prices appearing in the online catalogue are expressed in euros.

Prices are understood to include all taxes on the date of the order. If value added tax is not applicable given the Client’s country of residence, the price shall be calculated without value-added tax; this is expressly mentioned at the time of the order, as well as on the invoice.

The price of the Products does not include delivery expenses, which are invoiced separately, for a fixed amount indicated on the pages of the online boutique stewartdawsonlondon.com, as well as on the order summary.

Any customs duties and taxes other than value-added tax are also invoiced over and above the selling price.

§ 7 – Payment

The price of the Products is due at the time of the order.

Payments must be made by credit card; payments will be made using the online payment platform of Stewart Dawson London’s bank, to which the client will be automatically guided.

The Client is informed that Stewart Dawson London requires the use of the 3D Secure or Verified by Visa security mechanisms, depending on the Client’s card. The Client must ask her/his bank for access to these services.

The buyer’s account will be debited on the date of the order.

A hardcopy invoice, indicating the invoice’s payment, will be sent to the Client with the package containing the Product.

§ 8 – Reservation of title

The Products shall remain Stewart Dawson London’s property, until they have been paid for in full.

§ 9 – Delivery

The Products are delivered by an express delivery carrier, to the address indicated on the order form. The Client can ask that the Product be delivered to a third party, to the latter’s address. Stewart Dawson London does not accept orders having as a delivery address a “PO BOX”.

Stewart Dawson London will inform the Client once the Product has been dispatched, as well as if it has used a package tracking mechanism offered on the carrier’s website. In the event of a simultaneous order for a watch strap and another other leather Product, the watch strap(s) can be delivered in separate packages.

§ 10 – Right to cancel

The custom made products can not be returned or changed. All Stewart Dawson London products are Custom made. All the custom made products styled for mentioned timepieces brands have its standard OEM measurements.

§ 11 – Warranties

The Products are covered by the legal warranty of conformity provided for by European Union. This warranty must be mentioned by the Client within two years from delivery.

Any watch strap delivered, the size of which varies by more than two-tenths of a millimeter in terms of the width of the box and by more than two millimeters as regards the length of the box, compared to the dimensions of the Client’s order, shall be deemed to conform to said order.

The Products are also covered by the hidden defect warranty. This warranty must be mentioned by the Client within two years from the discovery of the defect.

Stewart Dawson London shall not be responsible for the deterioration of a Product that has been used by the Client in a manner inconsistent with its intended use, or in a manner inconsistent with Stewart Dawson London’s recommendations.

§ 12 – Liability

Stewart Dawson London is bound by a best efforts obligation with respect to the online selling process; it cannot be held liable for damages resulting from the use of the Internet network, such as lost data, intrusion, the action of viruses, or a service interruption

Stewart Dawson London shall not be responsible for the non-performance or improper performance of this online sales contract if this non-performance or improper performance is attributable either to the consumer, or to the unforeseeable, unstoppable act or fault of a third-party, or to a force majeure situation.

§ 13 – Intellectual property

All of the components of the Stewart Dawson London online boutique site are and shall remain the exclusive property of Stewart Dawson London.

No one is authorized to represent, reproduce or reuse, in any way whatsoever, including partially, components of the site, be they software programs, visuals or sound elements.

§ 14 – Personal information

Stewart Dawson London collects and processes the personal information provided by the Client, solely for the purposes of filling the Client’s order. Stewart Dawson London shall be entitled to send the Client e-mails, in order to inform the Client of changes to its catalogue. The Client shall be entitled to ask to no longer receive these solicitations, by clicking on the link provided for this purpose.

§ 15 – Agreement of proof

These standard terms, the order form confirmed by the Client, the invoice, and the information recorded at the time of the Client’s placing of the order shall be kept by Stewart Dawson London on an electronic medium containing a mechanism ensuring the integrity of said information.

The aforementioned electronic recordings shall be deemed by the parties as proof of the communications, order and online selling contract entered into between them.

The Client agrees to receive the various communications referred to in these standard terms, in particular, concerning the delivery and return of the Products, by e-mail, to her/his address declared at the time of the order.

If the Client chooses to contact Stewart Dawson London by e-mail, s(he) agrees that the latter will use e-mail to reply to her/his email communication.

§ 16 – Customer Service

Any request for cancellation, rescission, exchange or warranties of the Products, and any complaint, must be made either by postal mail, to the postal address D GROUP EUROPE Ltd / Stewart Dawson London – online sale : Dashwood House, 69 Old Broad Street London, EC2M 1QS, ENGLAND, by e-mail, to the address info@stewartdawsonlondon.com, or by telephone, on telephone number : +44 20 70784040.

§ 17 – Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by England and Wales law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

§ 18 – Assignment of jurisdiction

Any dispute arising from the validity or performance of this sales contract or from the interpretation of its clauses shall be referred to Her Majesty’s Courts of Justice of England and Wales.

§ 19 – Third Party Rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

§ 20 – Privacy Policy

All information about Privacy Policy read here.

§ 21 – Stewart Dawson London & CITES

The Convention on International Trade in Endangered Species of Wild Fauna and Flora, also known as CITES, aims to ensure that trade in specimens of wild animals and plants does not threaten the survival of endangered species in the wild by regulating and monitoring their international trade. The CITES Secretariat is administered by the United Nations Environment Programme (UNEP) and the Convention came into force in 1975.

Approximately 5,000 species of animals and 28,000 species of plants are protected by CITES against over-exploitation through international trade. CITES works by subjecting international trade in specimens of selected species to certain controls. All import, export, re-export and introduction from the species covered by the Convention must be authorized through a licensing system.

Stewart Dawson London only produces merchandise using skins from sustainable sources. We do not use species threatened with extinction. The CITES convention skins we import into the EU are accompanied by an export certificate issued by the government of the country of origin.

The rules and legislation vary from country to country. For these reasons, shipment of products may be delayed pending the receipt of the necessary authorizations from the exporting and importing countries.

The Stewart Dawson London website only sells merchandise made from CITES listed animals within the United Kingdom and European Union.